In Case of Emergency

Call (519) 773-5321 24 Hours

39 Beech St. E.,
Aylmer, Ontario N5H 3J6
(519) 773-5321
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Customer Service

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If you are a new, existing or potential natural gas customer, our Customer Service Team is here to help answer any of your questions.

New Natural Gas Service: Looking to convert to natural gas? Visit our Natural Gas Line Installation page for new service details.
New NRG Customer: If you are moving into a residence, currently supplied by NRG you must apply to open a New Account in person or online. Click here to apply online or to view processes and terms and conditions.
Existing Customer: If you currently have an account with us, but are moving into a new residence with natural gas, you will need to close your current account and fill out a new Application for Gas Service to open a New Account. Accounts are address specific, therefore new address = new account.

If you require repair services on your furnace, central air, boiler, fireplace or other space-heating equipment, please call a qualified local heating and cooling contractor or visit for a list of TSSA approved HVAC Contractors in your area.

Call Before You Dig

Call before you dig

If yard work is on the to-do list, remember: before you dig, you must have all pipelines located by Ontario One Call. A network of hydro, natural gas, phone and cable lines, as well as water and sewer pipes, may lie just under the surface of your property. Sinking a shovel into the ground could result in serious injury, widespread service disruptions and costly repairs. And under Ontario regulations, you could be held liable for all of it.

To arrange to have utility lines located and marked for free, contact Ontario One Call at 1-800-400-2255. Or create an e-ticket online at, at least five full business days before you plan to dig.

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