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39 Beech St. E.,
Aylmer, Ontario N5H 3J6
(519) 773-5321
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Home ~ Customer Service ~ Natural Gas Line Installation

Natural Gas Line Installation

Phone: 519-773-5321 x. 200
Email: info [snail] nrgas [period] ca -> mailto:info [snail] nrgas [period] ca
In Person:

Natural Resource Gas Limited
39 Beech Street East
Aylmer, Ontario N5H 3J6
Monday to Friday,
8:00am to 4:00pm
Natural gas line installation

Many properties in the Natural Resource Gas area have natural gas main lines already running in front of the property, but not all. Before you fill out an application for a new gas service, it is a good idea to confirm if natural gas is available or where the closest gas line is to your property.

Steps for getting natural gas service to your home

STEP 1 - Gas Service Application

  • The Gas Service Application Form is available at the Aylmer Facility, on our website (New Account Form) or you can have a copy emailed to you if you contact our office at 519-773-5321 ext 200. The application form must be filled out in full before we can start the process.
  • Once you have completed the application and have been credit approved, you will be contacted by our office to set up a site visit to your property. We will:
    • Confirm that natural gas is available to your property
    • Determine the length of the new service and where the meter will be located
    • Quote on the cost of the new service, this is based on the size of the gas line, the length of the service and any special circumstance involving terrain on the property. The minimum cost of a new service is $250 and goes up from there but the average cost for a new residential service is approximately $400 + HST
    • Take pictures of where the gas line will run into your property
    • Fill out a work order for the cost of the new service for your approval and signature

STEP 2 Request for Action

  • This form is available at the Aylmer Facility, on our website (Request for Action Form) or you can have a copy emailed to you if you contact our office at 519-773-5321 ext 200.
  • The Request for Action Form should be filled out and handed in with your service application whenever possible.
  • We highly recommend that you have your heating contractor fill out or help you fill out the Request for Action Form. This form indicates to us what you will be using natural gas for on the property, it allows us to install the properly sized gas line and meter depending on the amount of natural gas that you will be using.

STEP 3 Site Locates

  • Natural Resource Gas will contact all participating utilities to have their underground locations marked before we will install your underground gas line.
  • One to three weeks before we come to install the gas line, the utilities will come onto your property to locate their underground services. Always ensure that the marks, flags and stakes are not moved or tampered with before we install the gas line.

STEP 4 Gas Service Installation

  • Ensure that there is a clear path to the meter location on the building. Please remove perennials, shrubs or other plantings you wish to preserve prior to the construction if they are close to the meter location.
  • In some cases a trench is dug, approximately 1 wide from the gas main at the street to the meter location at the house.
  • In favourable site conditions, the gas line may be installed using air pressure to bore through the ground between holes. Three or more holes, about 6 x 1 are excavated at the gas main, an intermediate location, the meter location, and any obstructions.
  • The gas line is installed and a pressure test is done to ensure that the gas line is intact.
  • Once the gas line installers leave, there is live gas in the line going to the house but it will have been capped waiting for the meter to be installed.

STEP 5 - Gas Meter Request

  • Existing Homes Your heating contractor is responsible for installing inside piping, equipment and a gas line out to the meter bar and should call Natural Resource Gas at least 5 business days in advance to arrange for gas meter installation. 519-773-5321 ext 215.
  • New Construction Builders should also call in a request to Natural Resource Gas for a gas meter installation once there is gas equipment installed and ready to go. 519-773-5321 ext 215.

STEP 6 - Gas Meter Installation and Appliance Inspection

  • Natural Resource Gas will to come to your home to install the meter and inspect the natural gas equipment.
  • The site must be ready for the meter to be installed. Gas appliances must be accessible and operational with hydro service, thermostat and pressure test tags.
  • In some cases the homeowner/builder must pay an additional service fee if the site is not ready for the meter installation and appliance inspection or if inaccurate information necessitates a repeat visit.


  • Work order charges for the gas service installation will be added to your first billing after the meter has been installed.
  • The monthly $13.50 account charge will start as soon as your meter is installed and you will also see a $30 account set up fee on your first bill as well.
  • If the service is not activated and natural gas used before 1 year has passed since your gas line installation, you will be subject to a $500 charge.

Gas meter Location Restrictions

  • The gas service may be a plastic pipe or a steel pipe.
  • The meter set consists of a riser from the gas line, meter and regulator.
  • The gas meter and associated pressure regulator must not be closer than 3 to any building openings, doors, windows that open, dryer vents, fresh air intakes, heat pumps, and air conditioners; also not closer than 10 from mechanical air intakes.
  • The meter is the main emergency shutoff and must be easily accessible and visible; not behind a building, locked gate, bushes, or other obstruction.
  • Gas meters installed in driveways require impact barrier(s) installed by the homeowner. Your homeowners insurance may request impact barrier(s) in additional circumstances.
  • To avoid damage from excavation in new construction areas, the riser must be within 10 of the side of the building closest to the gas main (usually front), and preferably closer to the gas main than the Hydro meter (if both meters are on the same side of the building).

Call Before You Dig

Call before you dig

If yard work is on the to-do list, remember: before you dig, you must have all pipelines located by Ontario One Call. A network of hydro, natural gas, phone and cable lines, as well as water and sewer pipes, may lie just under the surface of your property. Sinking a shovel into the ground could result in serious injury, widespread service disruptions and costly repairs. And under Ontario regulations, you could be held liable for all of it.

To arrange to have utility lines located and marked for free, contact Ontario One Call at 1-800-400-2255. Or create an e-ticket online at, at least five full business days before you plan to dig.

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