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Home ~ Natural Gas Safety ~ Call Before You Dig

Call Before You Dig

Call before you dig - click to visit to create an e-ticket

Are you planning to:

  • dig a garden
  • landscape or fence your lot
  • excavate a patio area or pool area
  • upgrade your driveway
  • repair your homeís foundation
  • add a porch, deck or room to your home?

Please call Ontario One Call Ltd. before you dig and take advantage of the free utility locate service.

Book a Free Locate

  • Call Ontario One Call for a free locate of utility services at 1-800-400-2255, 24-hours a day, 7 days a week, or
  • Visit them on the web at:
  • Call at least five full business days before you plan to dig
  • Ontario One Call will relay your locate request and information to Natural Gas Resource Ltd, as well as other participating member utilities. You will be provided with a timely, free locate of the underground facilities so you can complete your project SAFELY.

Hereís Why

Digging or excavating could damage the network of gas pipes, telephone lines, hydro or cablevision lines and water pipes which extend through your property and may be located near the surface of your lot.

Damage to pipes or a utility line can create a safety hazard or even disrupt utility service to an entire neighbourhood if the system must be shut down to repair this damage. Homeowners or their contractors who cause damage are liable for the cost of repairs and could incur a costly lawsuit if adjacent property is damaged or someone is injured as a result. Under Ontario regulations, itís against the law to dig without having natural gas lines located.

Call Before You Dig

Call before you dig

If yard work is on the to-do list, remember: before you dig, you must have all pipelines located by Ontario One Call. A network of hydro, natural gas, phone and cable lines, as well as water and sewer pipes, may lie just under the surface of your property. Sinking a shovel into the ground could result in serious injury, widespread service disruptions and costly repairs. And under Ontario regulations, you could be held liable for all of it.

To arrange to have utility lines located and marked for free, contact Ontario One Call at 1-800-400-2255. Or create an e-ticket online at, at least five full business days before you plan to dig.

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